FAQ
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What materials are used to make your scarves?
Our scarves are made from natural materials such as silk, cotton, wool. They are certified OEKO-TEX® STANDARD 100 Class 1 (the highest level of certification authorizing the use of fabrics for children's clothing). Each scarf is designed to be original, elegant and comfortable.
Where are your scarves made?
Our scarves are carefully made in China, the kingdom of silk. We collaborate with local artisans to guarantee the best quality and exceptional know-how. We select our partners with care, particularly on social and environmental aspects.
Are your scarves ethical and sustainable?
Yes, we are committed to using natural, bio-based and recyclable materials as well as inks without heavy metals and without impact on the environment. We ask our various suppliers for internationally recognized certificates on these aspects before working with them. In addition, we are committed to adopting ethical practices in all our operations.
How do I care for my scarf?
We recommend following the washing instructions on each scarf's label. In general, silk scarves are best washed by hand using cold water and a mild detergent, or seek professional care if you are unsure. Cotton and wool scarves can usually be machine washed on a delicate cycle.
Do you offer customization options for scarves?
No, we do not offer customization for scarves. Each design is hand-drawn by co-founder Charlotte Ronfaut, artistic director and illustrator for 15 years.
Can I return or exchange a scarf if I am not satisfied?
Yes, we offer a flexible return and exchange policy. You can return or exchange your scarf within 14 days of receiving your order, as long as it is in its original condition and unworn. Please see our return policy for more details (see menu at the very bottom).
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on our carrier's website.
Do you offer gift cards?
Yes, we offer gift cards available for purchase on our website. Gift cards can be used for 1 year, to purchase any product from our online store.